Terms of Service

Version 2.2

1. About the service

Tedelal is a platform that connects a vehicle owner with a partner driver who collects the vehicle from the customer's location, takes it to a service workshop, and returns it once the work is complete.

The platform is not a workshop and does not perform repairs. Repairs are carried out by independent workshops. The platform's role is to arrange collection, documentation, coordination and return.

2. Eligibility and your account

You must be at least 18, be the owner of the vehicle or authorised to act for the owner, and provide accurate information. You sign in with an Omani phone number and a verification code, and you are responsible for activity on your account.

3. Custody of the vehicle

When you hand the vehicle to a partner driver, temporary custody passes to them to complete the booking only; the vehicle may not be used for anything else. It remains in the platform's custody from the moment pickup is documented until delivery is documented.

Please remove personal belongings before handover.

4. Photographic documentation

The driver documents the vehicle's condition at three stages:

• Pickup: five photos (front, rear, both sides, odometer)
• Work: three photos (spare parts, repair in progress, workshop invoice)
• Delivery: five photos (front, rear, both sides, odometer)

These photos are the authoritative record in any dispute about the vehicle's condition or distance travelled, and both parties accept them as evidence. Damage absent from the pickup photos but present in the delivery photos is treated as having occurred during custody.

5. Inspection report and quote

Before any quote, the driver sends an inspection report covering tyres, brakes, engine oil, coolant, battery, lights, air conditioning and suspension, with notes and photos where needed.

You then receive a quote that itemises the amount. No work begins until you explicitly approve it in the app. If you reject a quote you may receive a revised one, or you may ask the platform, through support, to cancel the booking and have your vehicle returned, subject to the cancellation fee in section 7.

6. Prices and payment

The final amount is made up of:

• Service fee: based on the number of days in the quote, per the price

list shown in the app

• Workshop cost: parts and labour per the workshop invoice
• VAT at 5% on the total, after any discount

Coupons reduce the service fee only, never below zero, and never affect the workshop cost. Each coupon is subject to its own conditions (validity period and number of uses).

Payment is in Omani Rial. The payment methods are cash on delivery and bank transfer, and card payment where the app offers it. The platform decides which of these methods are available at any time, and the app shows only those.

• Cash on delivery: paid when your vehicle is returned. The driver

collects it on the platform's behalf.

• Bank transfer: after you approve the quote, the app shows the account to

pay, which is either the platform's account or the assigned driver's, and you upload the transfer receipt. Work on your vehicle begins only after the transfer is confirmed. If a transfer cannot be confirmed, you are told the reason and may submit it again. If the final amount rises after your transfer, the difference is paid by a further transfer or, where cash is available, in cash on delivery.

• Card payment: where offered, it is processed by the payment gateway.

Tedelal does not receive or store your full card number.

If a booking is cancelled after your transfer was confirmed, or the final amount is lower than what you transferred, the difference is refunded to you manually by bank transfer.

7. Cancellation

You can cancel in the app before your vehicle reaches the workshop and before you approve a quote. Cancelling before the driver arrives at your location is free. If you cancel after the driver has arrived, a cancellation fee applies: 60% of one day's service fee, plus VAT. The app shows you the fee before you confirm, and no coupon reduces it.

If your vehicle has already been collected, it will be returned to you once the cancellation fee is paid. A new booking cannot be made while a cancellation fee remains unpaid.

The driver cannot cancel a booking. If a driver is unable to complete it, the platform assigns another driver or cancels the booking.

8. Limitation of liability

The platform's liability is limited to direct damage occurring during custody and evidenced by the documentation photos. The platform is not liable for:

• the quality of repairs performed by the workshop, or the parts used
• pre-existing faults, or faults arising from the vehicle's own condition
• personal belongings left in the vehicle
• delays caused by the workshop or by circumstances beyond reasonable control

9. Closing your account

You can delete your account in the app at any time (Profile → Delete account), provided no booking is in progress. Your personal details are removed; booking records, their photos and financial records are kept without your personal details, as accounting and legal requirements demand.

10. Changes

When these terms change, a new version is published and you are asked to accept it before continuing to use the service.

11. Governing law

These terms are governed by the laws of the Sultanate of Oman. The courts of Muscat have jurisdiction over any dispute.

12. Contact

Email: [email protected] — Phone: +968 9700 4093